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Tiếng Việt Frequently asked question
Everything You Need to Know
Wondering about bookings, facilities, or activities? Find quick and clear answers on our FAQ page. Designed to make your experience smooth and worry-free.
Adagio Jacaranda Watamu Kenya
Wondering about bookings, facilities, or activities? Find quick and clear answers on our FAQ page. Designed to make your experience smooth and worry-free.
Check-in starts at 3:00 PM, and check-out is at 11:00 AM. Early check-ins or late check-outs may be accommodated based on availability. Please inform us in advance to make the necessary arrangements.
For late arrivals, the reception remains open 24/7 to ensure a smooth check-in process. If you anticipate arriving late, kindly notify us in advance for better coordination and a seamless welcome.
Breakfast is included in most packages. We serve a delicious buffet breakfast featuring local and international favorites, fresh fruits, pastries, and hot dishes. Please confirm your package details when booking.
Yes, our hotel offers accessible facilities for disabled guests, including wheelchair-friendly entrances, elevators, and specially designed rooms. Please contact us to discuss your specific needs.
Small pets are welcome at our hotel, with prior notice required. A small additional cleaning fee may apply. Please check with us in advance to confirm pet arrangements for your stay.
Yes, high-speed Wi-Fi is available throughout the hotel and is completely free of charge. Stay connected wherever you are, whether in your room, the lobby, or poolside.
Yes, we accept all major credit cards, including Visa, Mastercard, and American Express. Secure and convenient payment options ensure a hassle-free transaction during your stay.
Breakfast is included in most room packages. We offer a varied buffet breakfast with fresh pastries, tropical fruits, hot dishes, and local specialties. Confirm your booking package to ensure breakfast is included.
Yes, our rooms include accessible options for disabled guests. Features such as wider doorways, grab bars, and wheelchair-friendly layouts ensure a comfortable and convenient stay. Please contact us for specific room availability.
Room upgrades are available based on availability at check-in or by pre-booking. Treat yourself to additional luxury, such as ocean views or suite accommodations. Contact us before your arrival or inquire at reception to explore upgrade options.
Each room is thoughtfully equipped with amenities to ensure your comfort and convenience. Enjoy:
For any additional requirements, please let us know prior to your stay.
Yes, our hotel features a dedicated children’s play area designed to entertain and engage young guests. We also offer a professional baby-sitting service upon request, ensuring parents can relax while their children are cared for. Additional charges may apply for baby-sitting services.
Absolutely! Children can enjoy:
While many amenities are included, some services may incur additional costs, such as:
Our staff is multilingual to ensure excellent communication. We speak:
Yes, the hotel has an on-site restaurant and bar offering a variety of cuisines. Additionally, we can recommend or make reservations at local restaurants for guests seeking to explore the flavors of Watamu.
More informations in our dedicated page
Yes, we offer a convenient laundry and dry-cleaning service to keep you looking your best during your stay. Items can be picked up and returned within 24 hours. Fees apply, and details are available at the reception.
Yes, our hotel provides a secure luggage storage service for your convenience. Whether you arrive early or depart late, you can safely store your belongings with us free of charge.
Absolutely! Our friendly staff will ensure your luggage is transported safely and promptly to your room upon arrival and collected at check-out. Simply let us know your requirements upon check-in.
Yes, we offer specialized luggage handling for group bookings. Our team is equipped to manage multiple pieces of luggage efficiently, ensuring a smooth and hassle-free experience for everyone in your group. Please inform us in advance for group services.
Yes, the hotel offers secure on-site parking, which is free for all guests. While reservations are not mandatory, we recommend informing us in advance to ensure a spot during peak periods.
Yes, the hotel offers a shuttle bus service to major spots, including the railway station, airport, and city center. This service is available upon request and may incur an additional fee. Please contact the reception to arrange your transfer.
Yes, we provide airport transfer services for your convenience. Transfers can be arranged in advance for an additional fee. Contact us with your flight details to schedule your pick-up or drop-off.
At Adagio Jacaranda Watamu, we are committed to providing accessible accommodations and services to ensure a comfortable and enjoyable stay for all guests, including those with disabilities. Our facilities are thoughtfully designed to meet diverse needs, making your visit seamless and stress-free.
Our hotel offers:
In addition to our facilities, our staff is trained to provide personalized support to disabled guests. From arranging accessible transportation to customizing in-room amenities, we ensure every detail is tailored to your needs.
Should you require any additional assistance or have specific questions about our accessibility features, please contact us in advance. At Adagio Jacaranda, we are dedicated to ensuring every guest enjoys an exceptional stay.